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Our products are Canadian compliantFree shipping in Canada on all orders over $50*

Tracking You Order

How can I find the status of my order?

To find the status of your order simply follow these easy steps:

  • If you have already registered at Elfe Juvenile Products, sign in under the Registered Customers section, and click the order number to view additional information about the order.
  • If you are not a Registered Customer or if you do not want to sign in, type your Order Number and postal code under the "View Order Details" section. You may view information about your most recent orders (including tracking information), as well as past orders that you have placed at Elfe Juvenile Products.

After your order is shipped, a tracking number will be displayed. Depending on the method of shipment and the carrier, you can click on the tracking number to view the delivery status of your order.

Please note that a shipping carrier may not have the ability to provide a tracking number for up to 48 business hours.

We will also email you up-to-date information about the status of your order.


When can I track my order?

Tracking numbers are assigned to packages at our warehouse almost immediately, and appear in the "Order Status / Tracking" area of our website with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. Please note that this means even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on Elfe Juvenile Products’s website may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method, and the carrier that is delivering your item(s).


My order is late, what can I do about it?

If you are experiencing a delay in receiving your order, please check the order status in “My Account”. If the item is showing as shipped, you can track your package with the carrier using the tracking number provided. Some carriers will indicate an estimated delivery date or if there were any delays with your shipment.

If you require additional information or assistance please contact our Customer Care Department at 1-800-667-8184 where a knowledgeable Customer Care Expert will assist you.