Your cart is empty
Order Subtotal:

Free shipping in Canada on all orders over $50*

Shipping & Delivery


Free Shipping

Our free shipping is automatically set to apply itself once orders are over $50 Sub-Total value, after discounts and before taxes. Certain restrictions may apply for orders going to extreme remote areas.*

*Restrictions - Certain areas within Canada are considered remote and therefore may require shipping fees for the purchase. If your order is going to a remote destination, you will be contacted by one of our customer service agents to discuss the shipping charges.

Free shipping offers are ONLY VALID IN CANADA!

Elfe Juvenile Products reserves the right to cancel an order when shipping exceeds our standard shipping rates.

 

How fast do we ship?

Once your order has been placed and your credit card authorized, you should receive your order within 4-12 business days depending on where in Canada your parcel is being delivered.

Our Customer Service Department  will send a tracking number by email when your order leaves our warehouse.

Due to occasional carrier-related shipping delays, actual delivery times cannot be guaranteed by Elfe Juveniles Products.

Please take note our warehouse is open on business days (Monday to Friday) only, excluding Canadian Holidays.

 

Cancelling your order

If you decide to cancel your order, please notify Elfe Juvenile Products Customer Service immediately either by phone (1-800-667-8184) or email (service@elfe.ca).

If your order has not left our warehouse, we will cancel the order and refund your account.

If the order has left our warehouse and is in transit, we ask you to refuse the delivery so the order will be returned to our warehouse. Once we have received the returned order we will refund your account.

 

Damaged packages

If your purchase arrives with a damaged box or packaging, we advise you to refuse the delivery so the order will be returned to our warehouse. Once we have received the returned order we will refund your account.

If you decide to accept the damaged package, do not discard any of the packaging in case you need to return your order to our warehouse. Be sure to indicate the package was damaged when signing for the delivery (if applicable).

Please contact our Customer Service by phone (1-800-667-4111) or email (service@elfe.com ) for assistance if needed.